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VPS Management / Managed - What's included?

Let us handle the management of your UKBSS.COM hosted servers, freeing up your technical staff. Server managed services include OS updates and patches, server security hardening and monitoring, proactive service monitoring, and more.

Let us handle the management of your UKBSS.COM hosted servers, freeing up your technical staff. Server managed services include OS updates and patches, server security hardening and monitoring, proactive service monitoring, and more.


Unmanaged

No assistant in software/server management included. We will only provide a guarantee against the network uptime, and support with OS installations at the infrastructure level.


Basic Management - £20.00/m

Our management offering is ideal for those who are able to handle the day to day operations of your server but would require occasional assistance.

Our Basic Management plan will give you access to our technical support team for a maximum of 2 hours monthly.

The support team under a basic management plan will in most cases not access a server and will provide only documentation or references to assist in terms of diagnosing any potentials issues within the server.

This includes L1 / L2 type requests and does include basic monitoring of services.

Additional support hours can be purchased or may be billed at the standard rate of £80+VAT per hour.


Fully Managed / Monitored - £45.00/m

Our high level of management allows us to provide full server administration with up to 3 hours of technical assistance/consultation monthly.

We will also monitor your server pro-actively, via our advanced internal monitoring suite. You also get basic access to this and add your own monitoring and status page branded how you like.

Tasks will be carried out on request – urgent upgrades /patches will be carried out automatically.

  • 24/7/365 Technical Support
  • Senior Analyst Escalations / Assistance
  • CentOS / Ubuntu / RedHat Support
  • Services & Hardware Monitored on Our NOC
  • Automated Updates Enabled
  • Setup / Configure CSF / Firewall
  • LAMP Stack or Control Panel Installation
  • Pro-Active Malware Scanning with  Maldet
  • Performance Optimisation and Tuning
  • RAID Monitoring when Applicable
  • Configuration Changes (NGINX, Apache, MySQL, PHP etc)

External Server Management - £90.00/m

Our highest level of management allows us to provide full server administration with up to 4 hours of technical assistance/consultation monthly.

We will also monitor your server pro-actively, via our internal monitoring suite, Site24x7. Tasks will be carried out on request – urgent upgrades /patches will be carried out automatically.

Additional Information: Monitoring levels will vary according to the scale of a project – UKBSS.COM reserves the right to increase/decrease management costs in order to provide a bespoke support offering.

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