Launch within 4 hours.
The lowest latency possible.
Available for all servers.
Manage anywhere, on any device.
24/7/365 Our techs are here to help.
UKBSS LTD guarantees a 99.9% monthly network uptime per this Service Level Agreement (from here on referred to as "SLA"). Please note that terms and conditions apply.
|UKBSS LTD's' Uptime||SLA Credit|
|99.9% and above||0%|
UKBSS LTD's' 99.9% Network Uptime SLA consists of 4 parts:
|Replacement/Upgrade Guarantee||SLA Credit|
|4 Hours or Less||0%|
|Over 4 Hours and up to 8 Hours||20%|
|Over 8 Hours and up to 12 Hours||40%|
|Over 12 hours and up to 16 Hours||60%|
|Over 16 Hours and up to 20 Hours||80%|
|Over 20 Hours||100%|
As little management as you need.
Our unmanaged support covers your server's hardware, network and power. We additionally offer server management in case you need help with software or operating system issues.
|Standard Support||Standard Support with Monitoring||Premier Support with Monitoring|
|Free OS Reloads per Month:||1||1||3|
|10 Minute Uptime Monitoring:|
|Incident KVM (3 hours per week):|
|Direct Support Chat:
6am-10pm GMT M-F
|Premier Phone Support:
6am-10pm GMT M-F
|Standard Phone Support (24 hours):|
|Web & Mobile Control Panel:|
* Free OS Reloads only apply to supported operating systems featured on our order form. You may also do as many non-assisted (automatic) reloads as you would like on certain operating systems.
Monthly proactive server management.
Our managed support plans cover standard server management tasks such as software installation or operating system configuration. Your server's hardware, network and power is covered by default through our unmanaged support.
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